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Property Hero Awards

ABOUT THE PROPERTY HERO AWARDS

The 5th annual Property Hero Awards, hosted by Building Engines, recognizes CRE property management and maintenance professionals who stand out among their peers by going above and beyond, delivering on the promise of an outstanding tenant experience.

This year we asked property management teams to nominate peers who have gone above and beyond to manage the challenges that the COVID-19 pandemic has brought to management teams.

Voting closes on Friday, June 19,  2020. The Property Hero Winners will be announced on Monday, June 22, 2020.

The winners will receive a $1,000 donation to a charity of their choice that is dedicated to helping with the global pandemic.

100+

annual nominations

800+

votes casted annually

To be a Property Hero is to deliver on the promise of an outstanding tenant experience. However, it’s often an under-appreciated responsibility. We’re thrilled to provide a way to honor and highlight those who work behind the scenes at commercial assets across the country and provide organizations a much-needed opportunity to recognize these leaders for their hard work every day. Tim Curran CEO, Building Engines

Property Hero Winners

Management Hero

These individuals show great passion, professionalism, and progressive thinking in day-to-day operations management, spearheading new ways to improve operational efficiency and tenant satisfaction. They have shown commitment and leadership to combatting the new challenges the global pandemic has created for management teams.

Maintenance Hero

These individuals consistently exceed expectations, embodying passion, professionalism, and progressive thinking in handling day-to-day operations tasks, while delivering fast and efficient service. They have shown commitment to keeping buildings running efficiently by tackling new challenges the global pandemic has created.

Management Hero Winner

Teresa Carlisle

Highwoods Properties, Inc.

Teresa Carlisle

Teresa Carlisle

Highwoods Properties, Inc.

BIO

Teresa has been working all hours of the day, night and weekends to assure that our customers, employees and buildings are safe and running as efficiently as possible. Her efforts and care are greatly appreciated and deserve recognition.


Teresa is a constant hero.

Maintenance Hero Winner

Robert Washington

Encore Commercial, LLC

Robert Washington

Robert Washington

Encore Commercial, LLC

BIO

Robert is a true joy to work with at Encore. Robert is always professional, and he takes his work very seriously but with a fun approach and great attitude. He never tries to cut corners, and he is always looking out for the ownership’s interest in each asset. More than willing to get up at 4 AM to do an equipment maintenance check, and more than deserving of the recognition. It has been a real privilege working with Robert.

Management Hero Nominees

Click on the photos below to read more about each nominee

Ann Allen

Thalhimer

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Shannon Bettencourt

RMR Group

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Teresa Carlisle

Highwoods Properties, Inc.

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Jill Clark

Happiest Hour

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Kathie Coldmon

Realty Trust Group

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Tim Danz

345 California Center

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Kimber Davis

Hubbell Property Management

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Lori DeHaai

Copperpoint

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Jennifer Dreisbach

JLL

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Melissa Early

Davis

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Kathy Galbraith

Cushman & Wakefield

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Brandon Gardiner

Brickman

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Alejandro Haik

Hexagoncre

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Lisa Hargett

Pope and Land

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Tina Haubert

Mann Enterprises

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Dennis Julian

Fry's

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Anthony Koncan

NorthWest Healthcare Properties REIT

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Richard Lorenzen

Cornerstone Property Services

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Kathryn Monk

Capital Real Estate Partners, LLC

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Carmen Morales

JLL

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Carolyn Nielsen

NAI Hiffman

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Sami Obeidat

Blackwood partners Managment Corp

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Greg Robinson

Cushman & Wakefield

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Alicia Schaeffer

The Davis Group

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Ralph Shine

Hiffman National

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Jessa Sims

Lincoln Harris

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Bill Singer

Kenwood Management

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Norbert Soussan

Norbert Soussan

Ab & Sons Group, LLC

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Karen Stainsen

Thalhimer

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Michele Struss

JLL / Minnesota

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John Tepfenhart

Guggenheim Property Management LLC

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Von Terry

Realty Trust Group

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Carlos Velasquez

Rising Realty Partners

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Katherine Wertz

Accesso Services

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Gina Wesley

Lincoln Property Company

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Mary Alden Wilson

SCM Real Estate Services

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Colleen Woodside

White Star Management

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Melissa Yanagi

WS development

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Shannon Bettencourt

Shannon Bettencourt

RMR Group

About this Hero

I would like to nominate Shannon for this award because she has shown: patience, understanding, calmness, preparedness, and a “team” mentality during the pandemic. Shannon leads a group of engineers as well as myself. I had only been with the company 2 months before all the adjustments were made. I’m so fortunate to have Shannon as my manager. She has been so patient in training me virtually, accommodating with new schedules, and has kept her cool in times I would imagine being very stressful. To see her lead a team of engineers (essential workers) and have their backs and to make sure they had all the necessary equipment for a safe work environment even when supplies were not always available, Shannon found a way. I’m looking forward to being able to continue working with her in the future and learning from her management skills.

Ann Allen

Ann Allen

Thalhimer

About this Hero

Mrs. Allen is very thorough, informative, and detail orientated.

Teresa Carlisle

Teresa Carlisle

Highwoods Properties, Inc.

About this Hero

Teresa has been working all hours of the day, night and weekends to assure that our customers, employees and buildings are safe and running as efficiently as possible. Her efforts and care are greatly appreciated and deserve recognition.


Teresa is a constant hero.

Jill Clark

Jill Clark

Happiest Hour

About this Hero

She is the best, she prioritizes everything, she is on the top of her game.

Kathie Coldmon

Kathie Coldmon

Realty Trust Group

About this Hero

Kathie is an APM with Realty Trust Group and continues to go above and beyond. Her customer and knowledge of the properties (CenterPointe I&II ) are absolutely amazing. I’m fairly new to the company, Kathie has helped me understand the expectations of Realty Trust Group and Physicians Realty Trust.

I thank you, Kathie – you’re my HERO

Tim Danz

Tim Danz

345 California Center

About this Hero

Tim Danz is an exemplary of engineering fortitude. Having ground it out on the streets of New York and making the daring journey to the west coast, he has led without fear and with an abundance of passion. No other deserves more to be crowned the Building Engines Management hero!

Kimber Davis

Kimber Davis

Hubbell Property Management

About this Hero

Three years ago, Hubbell first started our partnership with Building Engines with a focus on maintenance for Home Owner’s Associations and Commercial Property. Kimber was instrumental in the setup and training of the property management team and had the drive and ambition to keep us all on track. Kimber offered one on one training as well as classroom training as she understood that everyone learns at a different pace. In the first year, she had property managers and maintenance trained on the work order system and documented Best Practices. She continued with inspections and preventive maintenance for all the properties and continues to add to the list and on-board all new properties.
Building Engines is used to track maintenance time and Kimber works diligently with Hubbell Accounting to make sure hours are being billed.

She has a good eye for detail and started showing Hubbell Management ways the system could be used by several departments. Today, we have added Hubbell Homes owner warranty so information flows seamlessly for the home owners. Kimber has trained others how to set vendors up in BE so they can be sent work orders and progress can be tracked.

Currently, she is working with Hubbell Construction and Property Management to develop a process for the hand-off and tracking of warranty information. In the past, we’ve scrambled to communicate and get our hands on needed items when selling and refinancing properties. I know that once Kimber has the process written and the setup in BE, it will make life much easier for both departments.

When Hubbell first purchased Building Engines, for tracking property maintenance and billing purposes, we did not know that it would be expanded to touch most of the business units within Hubbell. Due to Kimber’s dedication, getting to know and understand BE, she has been able to streamline communication between departments, greatly improved our customer service. Kimber is definitely a BE Hero! Thank you.

Lori DeHaai

Lori DeHaai

Copperpoint

About this Hero

Lori is a outstanding manager. She is always on top of the tenants’ needs or on issues that suddenly arise, whether it be with the team or with the tenants. She is always treating us with the upmost respect and care, always looking towards our wellbeing, and making sure we can be the best employees we possibly can be.

Jennifer Dreisbach

Jennifer Dreisbach

JLL

About this Hero

Jennifer is a hero as she continues to keep all of our work orders flowing during this COVID-19 time and always. She continues to follow up on each item and keep all informed of the progress.

Melissa Early

Melissa Early

Davis

About this Hero

When Melissa joined our team one year ago, we were limping along, in desperate need of a strong administrator. Someone who could clean up our act, organize our chaos, and walk on water. Melissa launched into all of our on-boarded Building Engine assets; roughly 1000 open PM’s. With rigor, Melissa reviewed deviations in existing vendor schedules and scope of tasks, located expanded service reports and worked closely with Joe Reesman, to address deficiencies and discrepancies. Without her attention, we would still be shamefully lagging, hardly properly representing a job being well done by all of our vendors and industry partners. Our team owes Melissa Early the BE Hero Award and a few cocktails.

Kathy Galbraith

Kathy Galbraith

Cushman & Wakefield

About this Hero

Kathy is always the first one in the office and is very thorough with priority issues requiring her attention.

Brandon Gardiner

Brandon Gardiner

Brickman

About this Hero

My boss is a true inspiration when it comes to property management during this pandemic crisis. As many property managers can attest to, Brandon has answered the call when it comes to ownership AR request and tracking with daily updates along with tenant request for rent relief to go along with our 2019 Tenant CAM reconciliations for our 5 properties all at the same time. His communication style is next to none when it come to not only communicating with our tenants but also our team, building engineers and Property Asset Manager in making your request seem just as important as the rest. I am truly grateful to be in a position to learn from him and how he handles the different interactions throughout the day with confidence and compassion to everyone regardless of your title. I know we will get through this pandemic, I just don’t know how we would have without him. Please select Brandon Gardiner as our Property Hero, no one deserves it more!

Alejandro Haik

Alejandro Haik

Hexagoncre

About this Hero

For being the conservative boss in my life.

Lisa Hargett

Lisa Hargett

Pope and Land

About this Hero

On March 3, GA announced its first 2 cases (father & son) of COVID19. The morning of March 4, Lisa got a call from a tenant that one of the spouse of one of their employees works with one of the confirmed person and had been exposed. At that time, information on COVID19 and COVID19 protocol was rapidly changing – hourly it seemed, but Lisa quickly led her team into action to sterilize the building to keep the tenants and her team safe. She made sure her team was using proper protection equipment and disinfecting procedures, as well as communicating with tenants in the building as to what was occurring. In the days that followed, Lisa received similar calls at other buildings she manages – tenant employees who had tested positive. She handled each incident quickly and professionally and in a manner that calmed the tenants. Her team and tenants trusted her knowledge and experience, as did her owners!

Tina Haubert

Tina Haubert

Mann Enterprises

About this Hero

Tina has been instrumental in planning for and addressing all COVID-19 related operations throughout the portfolio she partners in overseeing. Leading the charge in scheduling conference calls and distributing information, allowing MIHI properties and their respective management teams to provide timely communications, action plans, technology support and other services critical to tenants at each property. She has challenged property operators and service providers in putting forth their best efforts to ensure all properties are prepared and able to combat the challenges this pandemic has presented. She is at the forefront of gathering information, tirelessly collecting and distributing procedures and guidance as it becomes available. With her leadership and diligence, management teams are continuously prepared for each elevated phase of this pandemic. She has been instrumental to the success of our operations and true real estate partner during theseincredible difficult times.

Dennis Julian

Dennis Julian

Fry's

About this Hero

Mr. Dennis Julian, is my Hero!!

It doesn’t take a virus to up lift and support all of us, in his office he is there all year round. He has so many noble qualities, he is a very genuine person. Very uplifting all the time. He has made all of his office staff very safe and secured by placing plastic shield guards on our desks 🙂 Mr. Dennis Julian is one of the most (GENUINE PEOPLE) I have ever met. Very professional, and still very kind and down to earth, that’s hard to come by nowadays..

Anthony Koncan

Anthony Koncan

NorthWest Healthcare Properties REIT

About this Hero

Goes above and beyond. Always willing to help. Can’t think of a better person.

Richard Lorenzen

Richard Lorenzen

Cornerstone Property Services

About this Hero

He helped an employee sell her house in these hard times. The house had gone under contract the first time and buyer had signed but at the last moment canceled, then the house went 4 more times under contract but he never gave up until the house sold. He is not only kind and caring for his employees, he is an awesome boss.

Kathryn Monk

Kathryn Monk

Capital Real Estate Partners, LLC

About this Hero

After several years in Commercial Real Estate, Kathryn joined our team in mid-2019 and we immediately knew she was a superstar. Kathryn’s responsibilities include managing a large non-profit client with two owned properties and several regional offices across the country. Kathryn’s organization and follow up help her shine in her daily tasks of administering leases on both the landlord and tenant sides, coordinating maintenance through a variety of partners and direct management of staff. She brought her previous experience with Building Engines to her new role and embraced its functionality to provide visibility where she cannot immediately be seen in person and to efficiently communicate. Kathryn is eager to learn new skills, expand her knowledge of building systems and take on new challenges for her clients and colleagues. She has a strong desire to help others whenever possible and constantly re-evaluate and improve processes. Beyond her desire to serve, Kathryn has genuine care and compassion for her clients and colleagues. In light of the COVID-19 pandemic, Kathryn has proactively implemented a variety of measures to handle client and tenant challenges, including coordinating cleaning scopes virtually across the country, creatively reducing operating expenses anywhere possible, thoroughly understanding landlord/tenant relationships and rent relief opportunities, and much more. Kathryn has been in tune with changing needs and jumped in to improve processes while the world as we know it is changing.

Kathryn is truly a Property Hero.

Carmen Morales

Carmen Morales

JLL

About this Hero

Carmen Morales joined the 6400 Fannin (Memorial Hermann Medical Plaza) team in March 2019. She has been instrumental in the following:

-PayScan: In order to ensure that invoices are not duplicated or uploaded to the incorrect building, Carmen manually enters the invoices into PayScan for processing. This has reduced the number of missing invoices, as well as increased the promptness of payment to vendors.

-AP Email Address: Carmen set up an email for vendors to send invoices to in order to ensure that everyone in the office can access the invoices and that no invoices will be in a coworker’s inbox, while they are on vacation. This process has streamlined efficiency.

-Digital Directory Board: Meeting the tenants in their suites and/or capturing the tenants when they visited the Management Office, Carmen was able to amass a complete listing of the tenants within 6400 Fannin, in regard to adding them to a digital directory board (which will be installed in December 2019). Over 200 doctors and practitioners will be added to the digital directory board.

-Tenant Events: In coordination with Ice Cream Party, Carmen has planned and set up the building’s first tenant event, which was held in September 2019. Over 350 tenants attended and gave positive feedback. In addition, seven tenant events have been budgeted for 2020.

Sami Obeidat

Sami Obeidat

Blackwood Partners Management Corp

About this Hero

Sami is best manager so far in my career. He is open-minded and always listens to my stories first. He always works alongside us so that we always feel important in the company.

Greg Robinson

Greg Robinson

Cushman & Wakefield

About this Hero

Greg has seven traveling technician report’s with multiple work order and PM activities happening with each traveling technician daily. Greg is constantly juggling requests, issues, and projects and has his hands full. Greg deserves a special recognition.

Alicia Schaeffer

Alicia Schaeffer

The Davis Group

About this Hero

Alicia is a selfless property manager who responds to her tenants 24/7. She is an excellent team leader and someone who is inspires the best work out of colleagues. Her sense of humor can lighten a mood but only during the necessary times as she is straight to business when she needs to be. Working with Alicia is a pleasure for all of us!

Ralph Shine

Ralph Shine

Hiffman National

About this Hero

Ralph Shine is a General Manager who is directly involved in the development and training of his team, particularly as it relates to Building Engines – including testing all new processes to ensure implementation is done effectively. He has played an important role in our operation as Hiffman expands nationally and has embraced Building Engines as an important tool to our platform’s success.

Jessa Sims

Jessa Sims

Lincoln Harris

About this Hero

Jessa always has our backs and makes sure the technicians have all appropriate PPE and flexible times to work to keep us at minimal risk during this COVID pandemic.

Bill Singer

Bill Singer

Kenwood Management

About this Hero

Bill Singer who is one of the director Kenwood, is an awesome manager. I have know him for the past thirteen years and he has been unwavering in his commitment, not only the growth of the company but also to staff personal development. A person who always remind you of the reason you are on the job by constantly asking about family. During the Corona crisis he did not hesitate in reassuring staff that we will be ok, to date, no one has lost their job. During this crisis, whenever there is a staff meeting, he will focus primarily on the health of everyone, not on the company financial status. The type of reassurance can make so much difference each of our lives, how could we not be committed and supportive of our organization?
That’s why I nominate Bill, good man.

Norbert Soussan

Norbert Soussan

Ab & Sons Group, LLC

About this Hero

He managed the building like no other. During this rough time he organized his team to work with caution and fully equipped to be able to make sure that his employees avoid getting ill. He works to keep his tenants safe from the organization of packages storming in the building. He kept his team in strict advice to keep each corner clean. He detailed his team how to interact with tenants with care. He distinctively put all his effort to enforce tenant care (such as reminding constantly that all tenants must use a mask). He goes through all standards to his team and keeps them in line to maintain quality cleaning. He maneuvered in the midst of scarcity of supplies.

Karen Stainsen

Karen Stainsen

Thalhimer

About this Hero

Great, considerate, diligent, communicator, Boss.


She a great Supervisor, with awesome communication skills along with the directness & professionalism of a person in her position needs to be, she is also a kind & understanding individual who does her own job very well & assists her subordinates without hesitation, she is goal oriented & expects the best service possible for the tenants & endusers from herself & her subordinates. Karen is my hero .

Michele Struss

Michele Struss

JLL / Minnesota

About this Hero

Near or far, Michele has been available to help the tenants day or night. Regardless if she is onsite or off, she responds to concerned tenants always. She jumps in to help when needed all the time. Michele has been a hero to her team by offering support via phone, email and zoom as well as participating in a shift rotation. She is a hero to her team as well as a great co-manager.

John Tepfenhart

John Tepfenhart

Guggenheim Property Management LLC

About this Hero

Mr. Tepfenhart is someone that I look up to. The way he handles himself under pressure is something I have learned and do my best to emulate everyday on my field. I’ve known John for 5 years now and not once can I say, not just with my department but all, that he hasn’t been extremely professional. John has been doing this for 30 + years and in every place that he has managed you can see results, you can see the difference in someone who cares and loves what he does vs someone who does it just to collect a check. I’ve seen him under pressure and he knows what to do and how to do it without second guessing himself. It is my honor to work for this man and learn from him every bit that I can. Everyone knows John and everyone respects him and also cares for him a big amount. I’m honored to nominate Mr. Tepfenhart as I believe he deserves this award.


John has been a leader in this pandemic he has still let us work throughout this pandemic which I am very grateful and thankful for him. He is a really great property manager. He is a father. Also he’s a great leader and mentor he really deserves this because he is exactly what a hero is.

Von Terry

Von Terry

Realty Trust Group

About this Hero

Von is one of the hardest working people I know. Her integrity and accountability speaks volumes. She is a very strong leader who continues to motivate our team to being the best managers we can be. She’s proactive, innovating, understanding and very clear in her expectations. I’ve learned many things during my time working with her and appreciate all of her efforts in helping the new girl get acclimated.

Thank you Von, you’re my HERO!

Carlos Velasquez

Carlos Velasquez

Rising Realty Partners

About this Hero

We changed over our tenant work order system in late 2019.

The previous software we utilized was so difficult to use that it basically scared away our tenants from placing work orders. Rather than use the system, tenants on the regular would call the management office and would call in issues making us work double the time and losing productivity on more important issues.

When we launched BE it came with its learning curve but ultimately it changed the way our tenant work order portal system should be, self-reliant and self-guided.
Our tenants began using the portal to enter their work orders. We received great feedback and it really helped the management team, including myself stay up to date, keep tenants happy and the maintenance help accountable ensuring all critical items be completed in a timely fashion.

I come in to work and right away log in and can see what’s been created and completed. The software lets me sort out and reassign work orders to stay efficient. It has improved my productivity and increased my motivation. Tackling a lot of responsibility as the project quarterback and the best part keeping tenants up to date by using the broadcast message portal for events and latest COVID news.

The incident report portal is great for my security team to add real time photos and generating timely incident reports to upper management to avoid unwanted liabilities and costs.

The mobile app is so well put together that I can create a work order in about 20 seconds WITH attachments, it’s just amazingly fast! Building engines has saved my butt!

Katherine Wertz

Katherine Wertz

Accesso Services

About this Hero

Kate is the building manager at 1515 Market Street in Phila., PA. To protect the management office staff, she has put herself out there coming into the office a few days a week, so that we are safely working from home. Thank you Kate for all you do!

Gina Wesley

Gina Wesley

Lincoln Property Company

About this Hero

I started on 1/2/2018 as an assistant property manager. Gina tarted to take me under her wing and showed me everything that she knows. She is the most intelligent, caring, beautiful human being. Gina goes above and beyond to help people. She is on call 24 hours a day for her owners and they know that. When a boss goes out of her way to help you, you want to be a better person and worker so you don’t disappoint her. It’s been 2 years and I am 100% a better worker because of her. She deserves a big nod from the industry.

Mary Alden Wilson

Mary Alden Wilson

SCM Real Estate Services

About this Hero

Mary Alden joined our team in 2019 as a part-time floating project assistant and quickly wowed us with her skills. She has since taken on the role of Property Management Assistant. I am not sure how we functioned without her! She is our Building Engines guru who guides all of the users in our office when we have questions. She has learned the system inside and out and has really improved the functionality we get out of the system. She is skilled, cheerful, and sharp as a tack. Any project that is thrown at her gets completed accurately and quickly – and she gets a lot of projects thrown her way! Mary Alden’s workday is busy and varied, and we would love to recognize her as a Property Management Hero!

Colleen Woodside

Colleen Woodside

White Star Management

About this Hero

She works very hard.

Melissa Yanagi

Melissa Yanagi

WS Development

About this Hero

Melissa has always brought an air of peace and optimism to any conversation she’s a part of. Through all of the uncertainty lately, she has continued to be a great organizer, leader, and beacon of hope through any doubt or confusion. Like the Olympic torch, I don’t see her flame dying down any time soon.

Carolyn Nielsen

Carolyn Nielsen

NAI Hiffman

About this Hero

Carolyn is an exceptional Property Manager whose attention to detail is the foundation of her daily work. Carolyn works with her building team to ensure that Building Engines is being utilized fully and being updated daily. Carolyn proactively and creatively addresses building issues while providing passionate and positive leadership. Carolyn works to ensure building expenses are being kept within budget guidelines, provides financial feedback and recommendations to ownership. She works with engineering to ensure all building systems are being monitored and maintained properly while making informed recommendations for repairs and replacements. Carolyn has trained her team to complete the appropriate building inspections through building engines while also ensuring all building equipment is entered into the system for preventative maintenance compliance. Carolyn is dedicated to her team, tenants and clients which is evident by the constant glowing feedback on her performance and dedication.

Maintenance Hero Nominees

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Scott Allen

ABM

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Mike Baca

JLL

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Bill Bolin

PruittHealth-RockHill

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Elwood Boykin

UCSC

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Katherine Bozakis

Katherine Bozakis

AlliedUniversal

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Mike Carreiro

Northwest Healthcare Properties

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Lee Chance

Accesso

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Cassius Cherry

Arts & Crafts Holdings

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Scott Cleverly

Cushman & Wakefield

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Kevin Eastman

CBRE-Triad

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All Engineers

Accesso Partners Real Estate Services

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Kevin Ezzell

Cushman & Wakefield

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Mark Feltham

UHS-Pruitt Corporation

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Keith Fetterman

Cushman Wakefield

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Jim Feyder

Southview Acres

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Jimmy Ford

Cushman Wakefield

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Charles Hatcher

PruittHealth Franklin

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Wendal Holman

JLL

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Jeff Hopkins

Colliers International / Cincinnati

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Curtis Hug

Ryan Companies

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Sam Jackson

Pope and Land

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Derrick Jarrett

Balkebrown

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Choc Jones

Pruitthealth VP

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Kirk Kalinski

ABM

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Raymond Knight

Vacation Village Weston

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John Konken

CIMA

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Clint Kuehl

Harsch Investment Properties

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Dan Landis

Biomed Realty

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Joe Lapid

Cushman & Wakefield

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Jason Leamon

Harbert Realty Services

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Ron Mattei

Lincoln Property Company

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Ben McAuliffe

JLL

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Johnny Murphy

Bevara Building Services

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Kevin Natalia

ABM

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Arthur Nickerson

JLL

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Benito Olivares

Pope and Land

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Will Osberg

Urban Rennaissance Property Group

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Francisco Ovalles

Foulger-Pratt

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Christopher Renn

Unico Properties /Rock Pointe

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Tim Sandlin

Hokanson Companies, Inc

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Johnny Sounne

Pruitthealth The Oaks @ Scenic view

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Sam Taynor

Cushman & Wakefield

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Blake Tingley

Hubbell Realty Company

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Joseph P. Troisi

GFP Real Estate

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Loi Van Trinh

RioCan

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Robert Washington

Encore Commercial, LLC

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Shawn Whisman

SDSC (BMR)

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William Woods

Bevara Building Services

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Marty Woulfe

JLL

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Larry Wynn

Wright Runstad & Company

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David Yu

Wright Runstad & Company

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Scott Allen

Scott Allen

ABM

About this Hero

Anytime anyone goes to Scott with a problem he responds with multiple avenues of solutions and will continue working until the issue is resolved. Working in support of the biotech industry during these times has its own interesting challenges and even safety concerns. Scott works in support of an industry that will ultimately bring vaccines and therapeutic treatments to end this crisis.

Mike Baca

Mike Baca

JLL

About this Hero

Mike truly has a passion for his work, and an inspiring story. He started at the Tabor Center not as an engineer, but as part of the construction crew that built it. He then joined the engineering team when the building opened and has been here ever since. Mike’s calm and composed nature makes even the most stressful of situations easy to deal with. He is certainly deserving of this award!

Bill Bolin

Bill Bolin

PruittHealth-RockHill

About this Hero

Bill Bolin is the Maintenance Director at PruittHealth-Rock Hill. Bill has shown outstanding leadership in preparing our facility for the current pandemic. He was willing to go above and beyond in preparing the facility. He never says no and always wants to make sure the residents have what they need. Bill spent countless hours securing supplies to prepare the Covid-19 unit in preparation for positive test results. Bill is a valuable member of our team and will come back to the facility at any time during off hours. I salute him and his commitment to serving this industry.

Elwood Boykin

Elwood Boykin

UCSC

About this Hero

Elwood really stood out this year through this entire pandemic by coming into work everyday and assisting our skeleton crew when he was asked to stay home – he helped maintain our entire campus. He has been available on all weekends, we had a buss duct riser blow up and shut 1 of our buildings down he showed up and stayed 10 hrs assisting to get the building back online. He is a true dedicated Maintenance Lead Man.

Katherine Bozakis

Katherine Bozakis

AlliedUniversal

About this Hero

Our HERO doesn’t wear a cape – she carries a badge. Our HERO doesn’t fly – she drives around in a golf cart.

Our HERO wears a smile, carries herself with authority and takes pride in being the best Director of Security at our fast-paced, Class A – One Million square foot property located in Tampa, FL.

Katherine has been our HERO for the past four years, she’s the face of MetWest International. We are so fortunate to have her in this lead role, she’s a problem solver and the right hand to the Management/Maintenance Team. What stands out the most about Katherine is her professionalism during any circumstance. She can handle car fires in parking garage with a breeze, visits from investors with class and daily interaction with tenants like no other.

She’s a quick thinker whiling to go above and beyond the call of duty. Often times, impacting the people she interacts with so much, that they waste no time sending follow up emails to the Management Team complimenting Katherine’s interaction with them.

During this COVID/Safer At Home period, we have been able to count on Katherine’s exceptional leadership to keep a vacant one million square foot property safe. She’s also taken full leadership in making sure her and her team follow all CDC Guidelines, all vendors working on property do so as well.

Katherine embodies everything this Hero Award represents. MetWest International would be honored to have one of our own recognized and rewarded in such a beautiful way.

With sincere gratitude for your consideration.

The MetWest International Management Team

Mike Carreiro

Mike Carreiro

Northwest Healthcare Properties

About this Hero

Mike has gone above and beyond especially during this unprecedented time. You will find Mike doing his rounds at all buildings in the portfolios ensuring best practices are met and staff and visitors are safe. He is always willing to stay late or come early and work weekend as need be. Responds to all after hour calls and willing to take on special projects and go the extra mile ALWAYS!


He is great in every way.

Lee Chance

Lee Chance

Accesso

About this Hero

I have worked with and learned from Lee for 34 years. Tenants always think Lee is amazing and always there to teach, help and just great to work with.

Cassius Cherry

Cassius Cherry

Arts & Crafts Holdings

About this Hero

Worked tirelessly through the difficult situations of the shutdown. Always willing to do what was needed, helping without pause.

Scott Cleverly

Scott Cleverly

Cushman & Wakefield

About this Hero

Scott handles fire/life/safety for all Cincinnati regions and whenever his assistance is needed, he is willing to help.

Kevin Eastman

Kevin Eastman

CBRE-Triad

About this Hero

Kevin’s nickname at work is Gadget. I have worked with many building engineers/maintenance technicians over the years but Kevin outshines all the others. He thinks outside the box, considering the expense that affects the building owners and customers. He has added a key cutting machine to his personal vehicle and has found many solutions to issues in the buildings that paid specialty contractors have not found. Kevin does this all with a smile and willingness to help and train others.

All Engineers

All Engineers

Accesso Partners Real Estate Services

About this Hero

I cannot pick just one building engineer, as all four have gone above and beyond during this pandemic. Each one has not missed a day of work and continue to keep the building running in tip top shape. Thank you!

Kevin Ezzell

Kevin Ezzell

Cushman & Wakefield

About this Hero

Kevin, since day one of me starting, has always taken time to show, teach, and most importantly make sure you understand what he is explaining. Really means a lot to us as a team. Great team leader!!

Mark Feltham

Mark Feltham

UHS-Pruitt Corporation

About this Hero

Mark has kept us in the loop the entire time. I am limited in Maintenance with a new director and Mark has went above and beyond to help us follow guidelines for covid. Mark stays in touch with my new maintenance director and has assured him that he is there if needed. Thank you Mark!

Keith Fetterman

Keith Fetterman

Cushman Wakefield

About this Hero

Team player shares knowledge about job that is very beneficial.

Jim Feyder

Jim Feyder

Southview Acres

About this Hero

Top notch maintenance director

Jimmy Ford

Jimmy Ford

Cushman Wakefield

About this Hero

Always there to help, puts in hours he doesn’t have to. 40 years of dedicated service.

Charles Hatcher

Charles Hatcher

PruittHealth Franklin

About this Hero

Charles is our environmental services manager. He is over maintenance and housekeeping/laundry as well. He has been working at this facility for over 29 years. He knows the facility intimately and can tell you the little things that make this facility run well. In our last survey, we were deficiency free in regards to our emergency preparedness and making sure we are on top of the latest guidelines in keeping us safe. It takes hard work to keep a facility built back in the 1960’s up to date, and Charles is the best. He fills in for whatever role he is called to that day, from landscaping to floor technician, from laundry and fixing a washing machine to checking the electrical and repairing a light. He rarely calls for an outside source to do a job for him. I do not believe that there is anything associated with our building that Charles could not fix and remedy. He is my maintenance/management hero.

Wendal Holman

Wendal Holman

JLL

About this Hero

Wendal is a fan favorite! He brings so much life to our community and cares about each and every person he meets.

Jeff Hopkins

Jeff Hopkins

Colliers International / Cincinnati

About this Hero

Jeff goes above and beyond the call of duty in any and all situations. He has proven to be exceptionally dependable and very knowledgeable in all areas of need.

He has helped all new hires, tenants and anyone who needs assistance on how to utilize Building Engines.

Jeff has a family that depends on him as well.

He has been with our company for over a decade and deserves to be called a Hero!

Curtis Hug

Curtis Hug

Ryan Companies

About this Hero

Curtis is in charge of 309 Water Street. Renaissance building maintenance. He’s a father of two and has been working during the pandemic so all clients and staff can return to a clean and safe working environment.

Sam Jackson

Sam Jackson

Pope and Land

About this Hero

Sam had recently taken on overseeing all the engineers at 19 buildings prior to March – GA COVID19. He had been working with the engineers on their skills and with training classes. Sam was able to unite all the engineers and make them into one cohesive group that works together for the common goal – keeping our tenants happy and safe. With COVID19 occuring, Sam was able to quickly make sure all the engineers had the proper PPE and proper protocols surrounding COVID19. He was able to instruct them on how to prolong the use of their PPE should their supplies run low, as was occurring around the nation. Sam has been at the properties everyday during the shelter at home, making sure they are running smoothly. All the engineers respect him and his knowledge of systems and how to make them run as efficiently as possible. The tenants are always making wonderful comments about Sam and his team of engineers!


Sam is the Regional Chief Engineer to a group of engineers working in over 2 million sf of office space. In addition to his regular duties, Sam has been instrumental in implementing the ever changing COVID 19 protocol. His main focus is the health and well being of his team and our tenants. He is a great leader who always steps up and leads by example. He is a great teacher and inspiring leader with his always positive attitude. We are lucky to have him on our team and he’s a HERO in our eyes!

Derrick Jarrett

Derrick Jarrett

Balkebrown

About this Hero

A very nice person who goes above and beyond for the call of duty, always polite and will assist whenever asked, that’s why I choose this employee…

Choc Jones

Choc Jones

Pruitthealth VP

About this Hero

Mr. Jones goes above and beyond his call of duty when it comes to helping others.

Kirk Kalinski

Kirk Kalinski

ABM

About this Hero

If there were ever a Marvel superhero created with a superpower for maintenance work our day porter, Kirk, would be the inspiration behind it. In fact, around our building he is known as Captain Kirk. His nickname is one small testament to how comfortable his co-workers are around him. Kirk’s jolly disposition and his can-do attitude makes him a person you enjoy working with. He has worked at the building for over 30 years and all our tenants are friendly with him. They are so friendly that they have no problem going directly to him for issues because they know he will get it done. His knowledge of the building has always been a resource for when we have questions or want to take on new projects. He brainstorms and presents ideas on what he thinks could be a good addition, improvement, or helpful to the building. One example of Kirk’s initiative is during the shelter-in-place order, while the building occupancy is low, Kirk took it upon himself to begin improving our stairwells by cleaning, painting, and replacing lights. This may seem simple but there are three stairwell paths in our 41-story building which makes it a sizable project! Kirk also puts a lot of care into his job. There have been multiple instances where he asked the office to make a sign that looks ‘more professional’ than something he could just write on a piece of paper. He cares about the message the building sends when you are walking through it, right down to each piece of paper on its walls. We can always count on the lines of communication being consistently open, even if it is after hours. If we have questions when Kirk is off work, it is not uncommon for us to get an answer quickly. It is almost as if he has a superpower where he anticipates everyone’s needs! We are constantly impressed with the passion Kirk puts into his job. Not to mention how incredibly thankful we are to have him on our team. Although Kirk isn’t out there beating up bad guys, he is a hero everyday to us!

Raymond Knight

Raymond Knight

Vacation Village Weston

About this Hero

I was transferred to the Weston property to be trained by Raymond Knight, not only has he been tremendously helpful to me in accomplishing my goals as Supervisor, but in general, his advice has helped me beyond my work duties, therefore I nominate him.

John Konken

John Konken

CIMA

About this Hero

There is not enough room. John Konken is simply one of the BEST Building Engineers I have ever worked with. He is knowledgeable, effective, efficient. Going above and beyond is not something unusual during COVID-19, it is every day for John.

Clint Kuehl

Clint Kuehl

Harsch Investment Properties

About this Hero

This service tech is always prompt and knowledgeable.

Dan Landis

Dan Landis

Biomed Realty

About this Hero

Dan will always be the first on scene and the last to leave during any crisis. He stands out on an already talented team and is supportive of those around him.

Joe Lapid

Joe Lapid

Cushman & Wakefield

About this Hero

He is very good person.

Jason Leamon

Jason Leamon

Harbert Realty Services

About this Hero

I would like to nominate Jason Leamon for Building Engines’ Maintenance Hero Award. Jason was responsible for the maintenance operations for close to 800,000 square feet in four of the office buildings I used to manage. Jason was known for his thinking “outside the box” in getting things done and doing a job done well the first time. Jason was more of a preventative type personality – always thinking how he can do things better. He helped with maintenance repairs, replacement and preventative care on a daily basis. He ALWAYS wore a smile on this face. He did well with Capital building renovations, tenant build outs, roof replacements, Statue of Liberty renovations, patio renovations, Lighting upgrades, securing low hanging fruit in energy savings and more. He was always a team player. I hear he continues to have this same passion for delivering great service at another property we manage. We want him to know he is appreciated for his unwavering commitment to keeping the property running as efficiently as possible during this unique time in our industry.

Ron Mattei

Ron Mattei

Lincoln Property Company

About this Hero

Goes above and beyond to make sure tenants are satisfied and comfortable. Dedicated and takes pride in his work. Also uses the Building Engines platform to service the Douglas portfolio.

Ben McAuliffe

Ben McAuliffe

JLL

About this Hero

Ben has been working hard to make sure the building is safe for all the workers who have continued to come to work during this pandemic. Not only is he helping to keep the tenants safe, but he has been showing up everyday outside of a rotation to back up his team. He helps keep our building in operation condition while supporting his team.

Kevin Natalia

Kevin Natalia

ABM

About this Hero

Always comes with a new project & keeps the building in good standing.

Arthur Nickerson

Arthur Nickerson

JLL

About this Hero

Arthur Nickerson, Assistant Chief Engineer, is recommended for the Hero Award for his outstanding role in promoting, supporting and assuring safe work practices at 6400 Fannin (Memorial Hermann Medical Plaza). Arthur’s ongoing commitment to the health and safety of all employees, contractors, tenants, the public and the environment has led to his being named a 2019 Rising Star.

Benito Olivares

Benito Olivares

Pope and Land

About this Hero

He just helps everyone out

Will Osberg

Will Osberg

Urban Rennaissance Property Group

About this Hero

Will is a great person to begin with. He is always first to lend a hand and will delay his own projects to make sure who ever he is helping understand what they’re doing as well as has what they need to be successful. He is always the first in, and the last to leave, often changing personal weekend plans to make sure the building is running optimally. He will greet you with a smile or a call if you’re at another property, and check in to see if you need anything. He brings in food he makes at home and shares with everyone.

Francisco Ovalles

Francisco Ovalles

Foulger-Pratt

About this Hero

Francisco is our Building Engineer at a high profile property in Downtown Silver Spring. Francisco, since the onset of the pandemic, has stepped up to assist with motivating the team, pitching in to cover tenant shifts, overtime, and help to make sure our teams are safe and following policies and procedures.

He has recently sent videos uplifting and motivating others to keep our team encouraged. He offered to be on call for a property because he lived closer and can get there before the other engineers.

He took initiative in preparation of our signage and already started creating the markings for our 6 ft. office space and throughout the facility in an effort to prepare for tenant reoccupancy. His amiable manner is so pleasant and he is calming in the midst of chaos. It is such a breath of fresh air especially during times of uncertainty and turmoil. For this, Francisco Ovalles is our Property Hero!

Christopher Renn

Christopher Renn

Unico Properties /Rock Pointe

About this Hero

Chris is always on the ball with every project and the tenants feel like he is always there for them. He has stepped in when we have been without a chief engineer. He is a joy to be around and works hard to keep our campus in great condition. He is a true hero!

Tim Sandlin

Tim Sandlin

Hokanson Companies, Inc

About this Hero

Tim is our building supervisor at our corporate office. We have had many issues at the building such as chiller replacement, fitness center renovation, HVAC issues regularly due to capital need etc. Tim has replaced many portions of the irrigation manually to save ownership monies alongside painting projects, retrofitting vav’s etc. My estimated savings vs. using contractor is over $50,000.00. We had a large power outage in 2019 and Tim manually carried fuel to the rooftop generator up 9 flights of stairs all night long until power was restored. There is not a better person and team player out there. I recommend Tim for this honor.

Johnny Sounne

Johnny Sounne

Pruitthealth The Oaks @ Scenic view

About this Hero

Johnny is always going above and beyond and out of his way to fix and repair things that are broken at our facility. He goes out of his way for our patients, stopping to help them getting what they need when our nurses or CNAs are busy helping other residents. He is always praying with them or for them in time of need. He volunteers his time to come sit with them on his days off. Overall just a great worker.

Sam Taynor

Sam Taynor

Cushman & Wakefield

About this Hero

Sam handles maintenance on the East side of Cincinnati. Sam consistently has a great attitude, goes the distance to satisfy customers, and is the friendliest guy you’ll meet.

Blake Tingley

Blake Tingley

Hubbell Realty Company

About this Hero

Blake goes above and beyond each and everyday. He works very hard and is good at what he does. He is patient and his customer service is professional. Blake is a good guy!

Joseph P. Troisi

Joseph P. Troisi

GFP Real Estate

About this Hero

Joey does all the handyman work orders that come in from Building Engines amongst Six other handymen…..even though he is my son he knows he has to lead by example. I am so lucky to have him on my staff. I couldn’t manage the building the way I do without him….

Loi Van Trinh

Loi Van Trinh

RioCan

About this Hero

Loi is an excellent worker, always coming to work on time, never calling sick especially now with the pandemic we are currently living in, staying back after work to assist when needed, always going above and beyond to help security, cleaners and Essential Services Tenant who are open for business during this hard time.

Loi helps oversee the safety, maintenance and operation of the property to ensure everything is running smoothly.

Loi’s leadership and helping others makes him a hero.

Robert Washington

Robert Washington

Encore Commercial, LLC

About this Hero

Robert is a true joy to work with at Encore. Robert is always professional, and he takes his work very seriously but with a fun approach and great attitude. He never tries to cut corners, and he is always looking out for the ownership’s interest in each asset. More than willing to get up at 4 AM to do an equipment maintenance check, and more than deserving of the recognition. It has been a real privilege working with Robert.

Shawn Whisman

Shawn Whisman

SDSC (BMR)

About this Hero

Chief Engineer Shawn Whisman is dedicated to his (jobs). Shawn is in charge of many BMR facilities, I cannot count how many buildings Shawn is running. Does Shawn ever rest? NO!. Shawn never complains, he just does his job. Shawn does the job of 12 men all wrapped up in one person. Shawn never ceases to amaze me, Shawn has no problem giving me a helping hand when needed, Shawn has reached to me letting me know I can count on him if needed. That’s just the kind of man he is which is rare nowadays. If I had one word to describe Shawn it would be AWESOME. I can go on and on about Shawn but I would never finish writing. I will close by saying BMR, you got a winner in Shawn. Thank you Shawn

William Woods

William Woods

Bevara Building Services

About this Hero

William Woods – My HERO!!

One of the most important people to a Property Manager is their Building Engineer. This persons acts like our right hand man. We need to be in sync in our thoughts and decisions, and agree that the building and our tenants are our top priority. William Woods doesn’t hesitate to take one for the team! He stays late, comes in early, stops by on the weekends, etc. Thank you William, for all you do – You’re certainly a HERO in my book!

Marty Woulfe

Marty Woulfe

JLL

About this Hero

He always goes above and beyond to make sure the building is running as well as possible!

Larry Wynn

Larry Wynn

650 Townsend

About this Hero

Larry always goes the extra mile every day to make sure that things run efficient achieving maximum productivity

David Yu

David Yu

Wright Runstad & Company

About this Hero

David is part of the Janitorial team in our building. He is quick to respond to calls, takes care of the issues promptly and always has a smile on his face. He really goes above and beyond his duties. Can’s say enough good things about this man.

David is always helpful and we appreciate his kindness, hard work, and efficiency.


I am the genenral manager of TCB Seattle branch. I was told that David would be the person to go to if we need any assistance in the building, such as light problems and door problems when I first came to work here. He has been very helpful. We are very grateful! He is our hero!


David is always on top of any work order placed by the Tenant or Management Team. We want to send a special thank you for all of his hard work through out the years. We appreciate you!


David has worked in our building for nearly 20 years! He is dedicated to our staff and tenants. His commitment to our mission of customer service is outstanding. Everyone LOVES David. His attention to detail and ability to problem solve on the spur of the moment makes him an invaluable team member. It’s been my pleasure to work with him.

Johnny Murphy

Johnny Murphy

Bevara Building Services

About this Hero

Johnny has been the most amazing tech during these times. There have been a few instances where he has taken care of all the properties while being down one full-time person. Not once did he stress out about the increased workload but he did it with a smile. All this work was done in medical office buildings in Washington state. He has been able to work in a safe manner staying healthy along the way!


Johnny Murphy, Facilities Engineer, Bevara Building Services

“We’d like to nominate Johnny Murphy, a Building Engineer for Bevara Building Services in Tacoma, Washington. His team provides maintenance services for a five-building portfolio for Physicians Realty Trust using Building Engines. From Q1 2019 to Q4 2019, the team‚ average response rate for their nearly 2,700 work orders, from receipt to completion, was a fantastic 4.25 hours, while‚ work order satisfaction scores were an amazing 96%.

Johnny has been steadfast in the face of a challenging year. He worked tireless hours to keep the buildings up and running smoothly and helped to on-board a new team member. Now with the COVID-19 pandemic, Johnny has been more than willing to work around the clock and split his hours to best suit the buildings. According to his supervisor, Johnny always gives 110%. He maintains a positive attitude, embraces team goals, and goes above and beyond the duties of a normal building engineer. He is a real star!

Johnny Murphy is a tremendous asset to the Physicians Realty Trust team who is integral to our ability to exceed our healthcare partners’ expectations.

2019 BE Stats
5 Building Portfolio
2,675 Total Work Orders
19M Average Response Time
96% Good Response Rate”

Who is eligible to be a property hero?

Rules, eligibility, and guidelines

  • Nominees must be members of a commercial real estate property management team (including commercial office buildings, medical office buildings, hospitals, and venues), in either a management or maintenance role. We do not accept entries for residential real estate teams.

  • Submitted nominee stories must be appropriate for public consumption and publishing. Please do not submit stories that contain adult language, or material inappropriate for any audience.

  • Entries may be deemed ineligible and disqualified at any phase of the competition without notification.

  • Submission of any entry (including photos and stories) acknowledges the right of Building Engines to use the submission content for exhibition, promotion, and publication purposes in any medium. You may nominate more than one individual, however, you can not vote for the same person more than once – fake email addresses or duplicative email addresses for voting will not be counted.